Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your bottle must be unopened, with its seal intact, and in its original packaging. Opened bottles cannot be accepted back for food safety and hygiene reasons. You will also need the receipt or proof of purchase.

To start a return, contact us at info@oleanida.com. Returns must be sent to: Yedikule Mah. Hacı Evhaddin Çeşmesi Sk. Kuzey Apt. No: 3, İç Kapı No: 7, 34107 Fatih, İstanbul, Türkiye.

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order on arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can make it right. This applies even to opened bottles if the issue was present on arrival.

Non-returnable items

Opened bottles cannot be returned for food safety and hygiene reasons. Sale items and gift cards are also not eligible for return.

Exchanges

The fastest way to get what you want is to return the unopened item and, once the return is accepted, place a separate order for the new item.

European Union 14-day right of withdrawal

If your order is shipped to the European Union, you have the right to cancel or return it within 14 days of delivery, for any reason and without giving a reason. As above, the bottle must be unopened, with its seal intact, and in its original packaging.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund is approved. If approved, you will be refunded to your original payment method within 10 business days. Your bank or card issuer may need extra time to process the refund.

If more than 10 business days have passed since we approved your return and you have not received your refund, please contact us at info@oleanida.com.